Billing • Refunds
How to Request a Refund
If you’re not satisfied with your purchase, we make refunds simple. Please review the policy below before opening a ticket.
Our Refund Policy
We proudly offer a full refund within 7 days of purchase on eligible services. To qualify:
- You must request a refund within 7 days of purchase.
- A ticket must be opened through our billing panel or Discord before the 7-day mark.
- Refunds are processed directly by us — not through PayPal or your bank.
⏱ Most refunds are processed within 24 hours of approval.
Non-Refundable Services
Some products are not eligible for refunds due to upstream costs or abuse prevention. These include:
- VPS (Virtual Private Servers)
- Dedicated Servers
- Domain Hosting & Registrations
- Additional IP Addresses
- Other upgrades/add-ons we are billed for directly
⚠️ We also do not refund users who violate our Terms of Service, Acceptable Use Policy, or engage in abuse.
How to Request
To request a refund, please open a support ticket. Choose whichever method is easier for you:
🚫 Opening a PayPal or bank dispute will delay or deny your refund. Always go through tickets for the fastest results.
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