Privacy Policy

Effective Date: September 1, 2025

SpookNode (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure.

1 Information We Collect

  1. Account Information: name, email, and billing details.
  2. Service Data: server IPs, resource usage, and configuration details.
  3. Support Information: data you provide via tickets, email, or Discord.
  4. Website Data: cookies or analytics data when you use our website.

2 How We Use Information

  1. Provide, manage, and improve hosting services.
  2. Process billing and payments.
  3. Deliver customer support and service communications.
  4. Monitor service stability and enforce our Terms.
  5. Detect, prevent, and respond to abuse or security threats.

3 How We Share Information

We do not sell or rent your information. We may share limited data only in these cases:

  1. Payment Processing: with providers like PayPal/Stripe to process transactions.
  2. Legal Requirements: if required by law, court order, or law enforcement.
  3. Business Operations: with infrastructure providers to deliver hosting services.

4 Security of Your Data

Security is a priority at SpookNode. We implement safeguards to protect your data, including:

  1. Encrypted communications (HTTPS, secure connections).
  2. Restricted internal access to customer data.
  3. Monitoring for unauthorized access or abuse.

While we take strong measures, no system is 100% secure. Customers are responsible for protecting their own account credentials, API keys, and server passwords.

5 Data Retention

  1. Account and billing data are retained while you are a customer.
  2. We may keep limited records after cancellation for tax/legal obligations.
  3. Temporary logs may be deleted automatically after a set period.

6 Your Rights

You may have rights under laws like GDPR/CCPA, including:

  1. Requesting a copy of your personal data.
  2. Requesting correction or deletion of your data.
  3. Objecting to certain data processing activities.

For requests, contact us through our support channels.

7 Cookies & Tracking

Our website may use cookies or analytics tools to maintain secure sessions and measure performance. You can control cookies through your browser settings.

8 Changes to this Policy

We may update this Privacy Policy at any time. Continued use of services means acceptance of the latest version.

9 Contact Us

If you have privacy questions or requests, contact us via:
• Support Tickets at billing.spooknode.com
• Our official Discord server

Respecting your privacy is part of our commitment to running a secure, trustworthy hosting platform.